Refund policy

Return & Refund Policy

RVision Van Gear
Effective Date: 03/01/2025

At RVision Van Gear, we stand behind our products and want you to feel confident ordering from us. We are a small, family-run business, and every customer matters to us. If something is not right with your order, please contact us directly so we can help.

Returns

We accept returns within 14 days of delivery if the item is:

  • Unused
  • Undamaged
  • In the original packaging
  • In resalable condition

Customers are responsible for return shipping. We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

A 15% restocking fee may apply to approved returns to help cover handling and processing costs.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or special-order items
  • Clearance or final sale items
  • Products that have been installed, used, modified, damaged, or are missing parts not due to our error

Refunds

Once we receive and inspect your return, approved refunds will be processed within 5–7 business days.

  • Refunds are issued to the original payment method.
  • The 15% restocking fee and any shipping costs will be deducted from the refund.
  • If the item is returned in unsellable condition, the refund may be denied or reduced.

Defective, Incorrect, Damaged, or Missing Items

If your order arrives defective, incorrect, damaged, or missing parts, please contact us as soon as possible at support@rvisiongear.com.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging, if applicable

We will review the issue and work with you to make it right. Depending on the situation, we may provide a replacement, store credit, or another appropriate solution.

Order Cancellations

Orders may be canceled within 24 hours of purchase as long as they have not already been processed for shipping. Once an order has shipped or entered fulfillment, it cannot be canceled.

How to Start a Return

To request a return, email us at support@rvisiongear.com with:

  • Your order number
  • The reason for the return
  • Photos, if applicable

Once your return is approved, we will provide return instructions.

Policy Updates

We may update this policy from time to time. Any changes will be posted on our website and will take effect immediately.

If you have any questions, please contact us at support@rvisiongear.com.

Thank you for choosing RVision Van Gear.